ONE CALL SUPPORTS IT ALL
Are you tired of slow responses to your technical support requests? Frustrated by slow turnaround times when you send equipment in for service? Struggling to manage equipment records, warranties and service contracts? Worried that your budget won’t stretch far enough to maintain true readiness? We hear it every day! Managing maintenance and repair of your equipment can be a major hassle, but there is a better way.
J3Seven is a DEFCON-approved subcontractor, and has spent years building a world-class team, and unmatched tools, to provide premium technical support and repair for your CBRNE and exploitation equipment. We are the only contact you need to resolve your equipment issues. When you do encounter an issue that you can’t resolve, J3Seven will take it from there. We’ll manage every aspect of the repair work, and we’ll do it better and faster. Our unique management system makes it easy to oversee your equipment history and maintenance scheduling. We offer a common-sense and effective one-stop solution, saving you time and money.
A UNIQUE APPROACH
FROM TRAINING TO TAILORED THROUGH LIFE SUPPORT
J3Seven offers a unique and cost-effective approach to managing your CBRNE and exploitation equipment maintenance. Our considerable operational experience has enabled us to develop a suite of complimentary services, including operator maintenance training, survey and quote, and our through-life scheduled maintenance program, tailored to your specific needs.
Our service delivery is expertly enabled by our OEM-certified technicians, our world-class repair facilities, and our inventory management software. As a leading CBRNE and exploitation supplier, maintainer and trainer, we will also liaise with OEMs on your behalf to drive innovation and ensure quality outcomes. If you have a equipment maintenance issue – give us a call!
OPERATOR MAINTENANCE TRAINING
We design and deliver tailored equipment and through-life operator-maintenance training solutions. Our experienced professionals will empower you to effectively and efficiently use your equipment, perform basic field repair and maintenance, and troubleshoot when things go wrong.
Skilled technicians SURVEY & QUOTE
When things go wrong, send it to us. We’ll assess the problem, provide a quote, and when approved, our skilled technicians will repair and get you back on-line – on-time and on-budget.
J3Seven’s fixed-price maintenance management plans will cover your through-life support needs, giving you control over costs and maximising uptime.
J3SEVEN IS CHANGING CBRNE EQUIPMENT MAINTENANCE IN AUSTRALIA
J3Seven is fundamentally changing Australia’s CBRNE and exploitation equipment-maintenance paradigm. Our cutting-edge strategic maintenance management system is focussed on cost-effectiveness and high-quality support, now and into the future. We will help you to better understand your equipment, use it more effectively, and take care of it more efficiently, thus extending useful life and making the most of your investment. We are also about empowering users to have a voice in the on-going design and reliability of equipment on which depend the lives of Australians.
SAVE TIME AND MONEY
You will save time and money because we are local – Australian-owned and operated, and have a clear understanding of Australian conditions and culture. Our costs are also fixed, and we have two strategically-located workshops staffed by highly-trained and experienced technical experts.
Our workshop staff will quickly and efficiently address any equipment issues, keeping service time, and thus cost, to a minimum. And because maintenance is planned, minor problems are picked up before they become major, and expensive, issues. Troubleshooting, and many repairs, can also be done over the phone. In the past you would waste time and money sending your gear in to the workshop, where assessment would often reveal nothing wrong. So, you would be no further ahead and having to pay an inspection fee. We recognise that these cases are often a matter of training, so we’ll say, for example: “stop sending this in for a $10,000 repair; we are going to train you to use the gear properly, and it is only going to cost you $2,000.”
J3Seven is your maintenance partner, and the conduit between you, and the manufacturer and supplier (i.e. OEM and PSI). We are that conduit because we are experts in your equipment and its repair, and have a strong relationship with the manufacturer. As your one-stop shop, we will make sure your equipment is repaired effectively, quickly, on-budget and on time.
We also understand your unique situation and needs, being Australian, and staffed by veterans with combat experience in multiple theatres. Veterans who know what you and your equipment go through. So, you will get insightful and expert technical support by veterans who have been there too.
Finally, our relationship with OEMs revolves specifically around equipment being fit-for-purpose in harsh field environments – the heat, the dust and the distance. We will advocate on your behalf with the manufacturer, to make sure your equipment is the best it can be for the conditions in which you operate.
Maintenance shouldn’t be a burden, it should proactive; planned not reactive. That is how we work – its all about uptime. We want your equipment to spend as much time as possible working effectively for you, and will make sure your equipment is repaired on time and on-budget.
If you need a strategic partner who understands that well-maintained equipment is critical to mission success, and that time is money, contact us today.
WORLD LEADING BRANDS
TRUSTED QUALITY AND INNOVATION
J3SEVEN’s CBR professionals actively develop solutions through partnerships with the world’s most innovative manufacturers, always expanding our experience and insight at the cutting edge, and reinforcing our global reputation.